Now that’s how you do customer service…

Well, this is rather unexpected. Not only am I blogging a day earlier than I planned, but I also woke up to 3 rather nice emails this morning. They took me by surprise so much that I just had to share it!

First, an email from Fitbit. After having my Fitbit replaced a few months ago after the button falling off, I managed to lose my replacement Fitbit a few weeks ago. It’s something I originally bought last year to help me get back in to doing exercise. An expensive, and potentially unnecessary, way to get back in to exercise but it worked for me and I’m glad I invested in one. Because that’s what it was for me – an investment. An investment in myself, my health and my future well-being. When I realised I’d lost it (the Fitbit, not my mind just so we’re clear!), I felt pretty down. At first I told myself that it didn’t matter and that I’ll just have to do without. But I really missed it and realised it was a great motivator for me. So I contacted Fitbit and told them my situation and wanted to see if there was anything they might be able to do. What I received was a personal email of support and encouragement, making me feel like a valued customer. Not only that, they helped me get a replacement Fitibit and I should be getting it in a few days. I can’t wait!

The other 2 emails that I woke to came from the same company, Bristol Massage Therapy. It was Victoria who emailed – the founder of the business. I’ve gone to her just a couple of times but each time I’ve been, she’s really helped me physically and mentally. Her approach is a holistic one. I talked about my depression and how it manifests physically for me: tight jaws from grinding my teeth from stress; tight, painful shoulders and upper back from tension building in my body; painful hips and thighs from the tension that builds in my legs linked to one of the side-effects from my medication. While it might seem it’s easy for me to talk about this and share it, it’s not, and having to say it all to a complete stranger is really daunting and uncomfortable. But Victoria put me at ease and really did listen. Plus she really sorted out my aches and pains, even if the jaw massage is a bit odd as she admits herself. I wish I could go more often! Anyway, Victoria emailed me words of encouragement to do with the blog and the marathon training along with a kind gesture of a discount on my next massage. I was blown away by both her words and her generosity Again, I felt like a valued customer. But that’s not all. After replying to her email to say thanks I started to go through my other emails. The next one was a notification that someone had sponsored me for the marathon. Yep, you guessed it: Victoria herself made a donation. I was completely blown away. Of course I then sent another reply to say thanks, again!

So there you have it. Motivation and encouragement today from 2 places I wasn’t expecting it to come from but in doing so, I have been given a real lift 😊👍🏼

Thanks Fitbit, Bristol Massage Therapy and Victoria ❤️

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